At The Khyber Hotel, we strive to provide a seamless luxury hospitality experience. This Cancellation & Refund Policy explains the terms applicable to booking modifications, cancellations, and refund requests.
Booking Confirmation
Reservations are considered confirmed only after successful verification and confirmation by our team through email, phone call, or official communication channels.
Cancellation Requests
Cancellation requests must be submitted through official communication channels provided on our website. Requests are subject to review and applicable cancellation terms.
Refund Eligibility
Refund eligibility may depend on factors including:
- Time of cancellation before check-in date
- Seasonal booking periods
- Special packages or promotional offers
- Operational or service considerations
Non-Refundable Situations
Certain bookings, promotional offers, peak season reservations, or customized packages may be non-refundable depending on booking conditions communicated at the time of reservation.
Refund Processing
Approved refunds, if applicable, may take several business days to process depending on banking channels, payment gateways, or financial institutions involved.
Booking Modifications
Date changes or reservation modifications may be subject to room availability, seasonal pricing differences, and operational approval.
Force Majeure
The Khyber Hotel shall not be held responsible for cancellations, delays, or service interruptions caused by events beyond reasonable control including weather conditions, natural events, transportation disruptions, government restrictions, or emergencies.
Independent Operation Disclaimer
The Khyber Hotel is independently owned and operated. This website is not affiliated, associated, endorsed by, or connected with “The Khyber Himalayan Resort & Spa” or any other similarly named hospitality brand or trademark owner.
Contact Information
For cancellation assistance, booking modifications, or refund-related inquiries, guests may contact us using the official contact information provided on this website.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.